We are committed to providing you with upfront and honest policies.
Many of our mattresses are customized with layers of latex.
No need to exchange the whole mattress for a softer or firmer feel. We offer a layer exchange program instead! We make it super easy to change the layer of your mattress out with our 90 day layer exchange program.
The 1 time layer exchange is free provided that you pay the shipping fees the manufacuture ships you a new layer and in the same box you ship the one you dont like back... Super Easy!
Latex mattresses are very heavy & require a very supportive slatted foundation for air flow. The slats need to be less than 2" apart and must be flat. We ask that you please make sure your slats are not a euro style slat that is bowed in any way.
We always ask that you consider purchasing the manufactures foundation doing so will insure your mattress is covered under the warranty.
Please keep your purchase reciept on hand for warranty issues. You will need this if anything should happen to your mattress during ownership. Sleep Naked is not responsible for you reciepts. Our system only holds receipts for 1 year. EACH manufacture has their own warranty. Please take a look at their warranty and guidelines also don't forget to register your mattress online, if available!
We offer a 4 hour window for delivery. Feel Free to do your local errands while waiting. Our team will contact you 45 mins prior to delivery. Our 4 hour window is not a guarantee, just an estimated time. We may run early or later. Our insurance only covers deliveries of your mattress, not moving of your furniture. Your old mattress will be removed, new mattress placed, the debris cleaned.
Please check with your condo association regarding hours of delivery and elevator access. Some condos require a certificate of insurance which takes about 24 hours to produce.
If we arrive to your home, unable to deliver & need to reschedule, you will be charged an additional deliver fee.
In the unlikely event your mattress has a warranty issue or we are processing a warranty for another store. Our fee to inspect, deliver and ship back to the manufacture is $150 and must be paid by the purchaser prior to inspection or redelivery.
If you think you may be allergic to latex or wool we ask that you please contact us prior to purchasing. We offer free take home kits prepared with items to test prior to purchasing. Many people who think they are allergic are not.
Sleep Naked offers in-store credits or exchange only on sheets, pillows and accessories within 7 days and must be in original packaging. Adjustable bases are sold as-is and do not come with an exchange. Toppers are also sold as-is.
Question: How many warranties have you processed being in business for 5 years?
Answer: Five in Total .. 3 was a product I do not offer any longer, 1 Bliss Nature & 1 Savvyrest Zipper. Thats IT. Not bad for all the amount of mattressses sold out of our store.
Our delivery team works hard to ensure your happiness during rain, heat, hurricains, and hail. If our team members did an exceptional job, please feel free to offer a cold bottle of water and a tip, they will sure appreciate the hospitality.